RETURN & REFUND POLICY

• You can return your product for free within 14 days of purchase. We will provide you with a full refund (excluding delivery and collection charges). (The customer should use the pallet from the previous delivery. If they do not, the customer is responsible for providing the pallet. We will supply the packing materials..)

• Have you had a change of heart?
• Enjoy a 14-day window for free returns. We offer a complete refund (minus delivery and collection charges). (The customer should use the pallet from the previous delivery. If they do not, the customer is responsible for providing the pallet. We will supply the packing materials..)

• Dissatisfied with the product?
• You have 14 days from the purchase date for a hassle-free return. We will provide you with a full refund. ((The customer should use the pallet from the previous delivery. If they do not, the customer is responsible for providing the pallet. We will supply the packing materials..)

• Do you have surplus tiles that you wish to return after the 14-day purchase period?
  
• If the product is still listed as available on our website, we can offer a refund, albeit with a 25% restocking fee and collection charge deducted. Additionally, if the customer has discarded the pallet, they will need to provide one, while we will supply the necessary packing materials.